Refund policy
We make our candles by hand, in small batches, and we stand behind every one of them. If something isn't right with your order, contact us within 30 days of delivery at beecozy@bigmoonbeeswax.com and we'll make it right.
Something wrong with your candles?
If a candle arrives damaged, or a wick or wax issue shows up when you light it, tell us what happened and send a photo or two. We'll refund your order or send replacements, your choice, and we'll cover the return shipping if we need the candles back. If the fault is ours, we refund your original shipping too.
If the box arrived damaged, please send a photo of the outside of the box along with the candles. The post office requires it before they'll accept a damage claim, and we file that claim for you. Hold onto the packaging until we've sorted it out.
Changed your mind?
That's fine. Unused candles and accessories can be returned within 30 days of delivery for a refund. Email us first so we can send return instructions, then pack the items carefully in their original packaging. Refunds are issued for items that arrive in the condition they were received, once they've arrived and been checked, to the original payment method. Return shipping for a change of mind is the customer's responsibility.
How to send a return
- Email beecozy@bigmoonbeeswax.com with your order number and what you'd like to return. We'll reply within two business days with instructions.
- Pack the items in their original packaging so they travel the way they came to you.
- Include your packing slip or a printout of your order confirmation.
- Ship to the address in our reply. A tracking number is a good idea, and sending it to us keeps everyone on the same page.
Questions
Anything about an order, a candle or this policy: beecozy@bigmoonbeeswax.com. We're a small family studio on Camano Island, Washington, and a real person reads every message.
With thanks for choosing Big Moon Beeswax,
Bryce Lien, Owner